(Rev: 1 July 2020)
Although the Covid-19 pandemic has been contained in many countries and regions in Europe and the German federal states are gradually easing the contact restrictions, the pandemic remains a particular challenge for us all and will continue to influence our lives as we move forward over the coming months. Our efforts to return to normal business activities are subject to the special responsibility that we bear as a housing company. This particularly applies to our relations with our tenants and our employees.
We want to offer our tenants a safe home and good service in the long term and help them in difficult situations caused by the Covid-19 pandemic as far as we are able to do this as landlords. We must protect the health of our employees who serve our customers in their daily work. The social commitment that we have been putting into practice for years in many of our residential areas is more important than ever during this time.
We are monitoring current developments continuously and adapting our actions accordingly. The following points will guide us during this time:
Tenant service and availability
Over the last few weeks, our tenant relationship offices have been reopening step by step at many locations. Our service is of course still available by phone and e-mail. Our own caretaker service ensures the safety and cleanliness in our buildings and the immediate surroundings. We assume that with the support of our established network of craftsmen we will be able to continue carrying out all necessary repairs without delay. Where possible, we will also be using our own staff.
Protection of our tenants
We are aware of our special responsibility in dealing with our tenants’ homes and have stepped up our offer of talks for tenants with payment difficulties due to a corona-related loss of income.
Our receivables management teams have always seen themselves as debt advisors and aim to help tenants who are in arrears with their rental payments so that they can continue living in their apartments. They also offer options for paying rental arrears in instalments as well as deferral arrangements during this period and can provide assistance in applying for government assistance.
Protection of our employees
We have significantly increased the possibility of flexible working, including outside the offices, and we observe the occupational health and safety measures recommended by the German government at our offices. Our company intranet provides information on hygiene and protective measures. We are proud of the degree of prudence and commitment that our employees are showing in this situation. At the same time, they are observing the applicable hygiene rules and thus also protecting our customers.
Our social commitment
For us, social commitment in our large residential areas is a matter of course, which is why we have been supporting various active meetings for senior citizens as well as children’s and youth facilities for many years. We are in permanent contact with our social partners to organise help for our tenants and the reopening of the tenant relationship offices. We are also initiating neighbourhood help by arranging for information to be posted.
We are particularly concerned by the fact that precisely those people who are already the most in need stand to suffer the most. Accordingly, we are in contact with various aid organisations, such as food banks, and are providing additional help free of any bureaucracy.
We will keep you informed about further developments on our website. Take care of yourself and everyone around you and stay healthy.
On behalf of TAG Immobilien AG
Claudia Hoyer Martin Thiel Dr. Harboe Vaagt